About the role
Account Director
Up to 20% bonus | tax-free profit share | £500 training allowance
At Creed Comms, we work with some of the UK’s largest employers to help them attract, recruit and retain the talent they need to thrive. We’re a secure and growing talent communications, advertising, and media agency that’s 100% employee-owned. And it’s our vision to be the most admired, thanks to our strong business, talented people, and unbelievable results.
Due to a year of growth and several new client wins, we are recruiting an Account Director to join our Client Success team. You will work as a strategic support to our Client Partners, taking the operational lead on a select number of our most valuable key accounts. Your role here will be to:
- Orchestrate and support on the day-to-day delivery of complex employer branding campaigns, ensuring they are on time, on brief, and highly profitable
- Working closely with your key clients, help provide accurate forecasting information to the Client Partners
- Act as the primary strategic escalation point for mid-to-senior client stakeholders, offering expertise and guidance
- Protect agency margin by strictly managing hours, resources, and third-party costs across your client base
- Proactively manage "scope creep" before it impacts your colleagues and indeed, client relationships
- Drive a high-performance culture by helping to manage, coach, and develop a team of Account Managers and Account Execs
- Identify opportunities within your current projects that are mutually beneficial to both the client and Creed
You will need proven experience at a senior level in an agency, marketing, or client service environment. It is important that you:
- Possess strong commercial awareness, understanding exactly how time and resource allocation impacts the agency's bottom line
- Are highly effective at delegating and directing work to the right level of resource
- Can handle conflict resolution confidently, managing difficult conversations with clients regarding deadlines, budgets, or scope
- Impeccable prioritisation skills, managing conflicting demands across your key accounts
- Demonstrate strong mentorship skills to coach more junior colleagues, improve their confidence, and ensure high employee satisfaction and retention
- Demonstrate a high level of proficiency in mathematics and English.
Our total rewards package is generous. You’ll have a voice in the business, share in our profits, and benefit from real investment in your development and wellbeing. Our perks include:
- 28 days’ holiday + bank holidays + Christmas closure + your birthday off
- Bonus scheme of up to 20% of base salary
- Tax-free profit share & quarterly team bonuses
- £500 training allowance, SMART objectives & regular PDRs
- And we're 2 mins from Altrincham centre, tram/trains
- Plus, too many socials to mention!
Initial informal online interview, followed by one or two, in-person interviews.
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