About the role
Field Operations Manager
Field-Based - North & Central
£42,000 + car (or car allowance) andbonus/commission
A well-established UK field services provider, specialising in utility sector support, is seeking an experienced Field Operations Manager to lead regional operations and drive performance across a remote field team.
About the Company
This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.
The Role
The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.
Key Responsibilities
*
Lead, manage, and support a team of field-based professionals
*
Recruit, train, and audit field operatives to maintain high standards
*
Monitor field performance to ensure delivery of KPIs and SLAs
*
Provide coaching through regular one-to-ones and accompanied field visits
*
Analyse performance data and submit regular reports to senior management
*
Ensure compliance with all relevant regulations, processes, and safety procedures
*
Manage escalated field issues, including payment disputes and customer complaints
*
Contribute to business improvement projects and support new initiative rollouts
*
Build effective relationships with internal teams, clients, and stakeholders
Essential Requirements
*
Proven experience managing remote or field-based teams
*
Demonstrable background in debt collection or arrears recovery
*
Strong leadership and performance management capabilities
*
Excellent communication, coaching, and interpersonal skills
*
Analytical and organised, with a proactive approach to problem-solving
*
Knowledge of the utilities sector is advantageous
*
Full UK driving licence
What’s on Offer
*
A senior-level field operations role within a well-established company
*
The chance to influence strategy and drive service excellence
*
Career development opportunities in a growing sector
*
Competitive salary and benefits package
Benefits
car + commission/bonus
How to apply
This vacancy is listed via CV-Library. Use the Apply on CV-Library button at the top of this advert — it opens the CV-Library platform where you'll submit your application directly.
Team4Rec doesn't submit on your behalf and can't confirm receipt on the platform's side.