About the role
Vivid's client in the North West is currently looking for an experienced Income Officer for a minimum of 6 months with the option to be extended depending on experience.
- Income Officer
- North West
- 6 months
- £22 - 26 ph
- Start ASAP
Key Responsibilities
- Manage a patch of rent accounts and take ownership of arrears recovery.
- Contact tenants by phone, email, letter, and home visits to discuss outstanding balances.
- Negotiate realistic repayment arrangements and provide welfare benefit advice where appropriate.
- Take appropriate legal action in line with company policies and procedures.
- Work closely with internal departments and external agencies to support vulnerable tenants.
- Maintain accurate records and ensure compliance with housing legislation and best practice.
About You
The successful candidate will have:
- Previous experience in income recovery, housing management, or rent arrears collection.
- Strong knowledge of welfare benefits and tenancy management.
- Excellent communication and negotiation skills.
- The ability to manage a busy caseload and prioritise effectively.
- A customer-focused approach with strong problem-solving abilities.
- Good IT skills and experience using housing management systems.
If you’re interested, please send your most up-to-date CV or call (phone number removed).
If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them
How to apply
This vacancy is listed via CV-Library. Use the Apply on CV-Library button at the top of this advert — it opens the CV-Library platform where you'll submit your application directly.
Team4Rec doesn't submit on your behalf and can't confirm receipt on the platform's side.