About the role
Insurance Advisor – Call Handler – Customer Service
26-30k Fully dependent on previous experience.
Are you passionate about helping people and delivering exceptional customer service?
Do you want to build a career in the insurance industry with a supportive, ethical, and customer-focused company? If so, our client is looking for YOU!
Insurance expertise is desirable however if you come from a corporate Customer Service background they can train you to do the rest.
About the Role an Insurance Advisor – Call Handler – Customer Service
As an Insurance Advisor, you’ll be the first point of contact for customers, providing tailored insurance advice and solutions that meet their unique needs. You’ll play a vital role in supporting their business goals while maintaining the highest standards of service, professionalism, and compliance.
What You’ll Bring:
- GCSE-level education or above
- Experience in insurance or a strong desire to learn (they provide full training!)
- Confident IT skills – Microsoft Office, email, internet
- Strong communication, persuasion, and problem-solving skills
- A passion for excellent customer care
Key Responsibilities of the Insurance Advisor – Call Handler – Customer Service
- Advise on and sell a range of insurance products
- Identify potential sales opportunities from customer interactions
- Ensure documentation and compliance are accurate and up to date
- Uphold FCA guidelines and ethical standards
- Maintain customer records with complete confidentiality (GDPR compliance)
Why join our client?
- A respected name in the insurance industry with a long-standing commitment to ethical service
- Ongoing training and development, they invest in your success!
- Supportive leadership and a close-knit team environment
- Opportunities for progression
- Work that truly makes a difference to customers’ lives
Our client values;
- Integrity, both in and outside the workplace
- A customer-first approach
- Openness, honesty, and clarity in communication
- A proactive and professional mindset
How to apply
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